Orchard Stack

Built for Meals on Wheels and home-delivered meal programs

Every meal, every route, every client. In order.

Orchard Stack is operations software for Meals on Wheels and home-delivered meal programs: client records and service schedules, diet type and meal preference tracking, optimized routes with mobile route sheets for drivers, volunteer shifts, menus, and month-end billing that comes from what was delivered.

Schedule demoSee the platform
  • HIPAA compliant
  • Nonprofit and county programs
  • Hot, cold, and frozen service
  • Volunteer and staff drivers
Orchard Stack route detail for '05 - NE City' showing zone, starting location, 10 active clients, 5.5 miles, 23 minutes, a client list in delivery order, and numbered stops plotted on a map
Orchard Stack mobile route sheet for stop 1 on route 05 - NE City, showing the client's address, a map pin, phone number, and highlighted delivery instructions
The platform

Everything your program runs on, in one place.

Each module stands on its own, and they share one client record, so a diet change made at intake shows up on the label, the kitchen count, and the driver's phone.

Client management

One record per client, from intake to invoice.

Address, contacts, diet type, default route, and notes sit alongside the meal services the client receives and how often. Temporary stops, specials, and status changes are scheduled ahead of time so nothing has to be remembered on the day.

  • Meal service schedules with weekly or custom frequencies
  • Temporary stops, holds, and one-off changes to delivery
  • Flexible record tagging and enrollment tracking
  • Linked household members, notes, files, surveys, and invoices on the record
A client record in Orchard Stack for an active client tagged Subsidy Eligible with an AAA Waivers enrollment, showing address and contact info, diet type ADA 1800, a linked sibling, a Services table with a weekly Monday to Friday schedule, the next delivery, an upcoming temporary stop, and recent notes and activity
Routes, deliveries & logistics

Routes in delivery order, and a delivery day the whole team can see.

Group clients by zone, build loop or point-to-point routes with an optimized stop order, and see distance and drive time before a driver leaves. The deliveries screen gives the kitchen and coordinators one place to commit the day, print sheets, and launch mobile route sheets.

  • Optimized stop ordering with distance and duration
  • Kitchen/loading sheets, route sheets, and meal bag labels
  • Item counts by meal type for kitchen prep
  • Mobile route sheets with maps, phone, and highlighted instructions
The Deliveries screen for Friday, September 4 showing 9 routes, 61 clients, 72 items, a Reports list with kitchen/loading sheet, route sheets, dietary needs report, and meal labels, item counts by meal type totaling 72, and a client delivery status changes table
Volunteer management

Fill every driver and kitchen shift before the phones start ringing.

Define jobs, set shift times per route, and assign volunteers by day or from a calendar view. Open shifts are obvious at a glance, portal requests come in from volunteers themselves, and committed shift history feeds your reporting.

  • Jobs and shifts per route, with day and calendar views
  • Assigned, unassigned, and pending counts at a glance
  • Volunteer portal requests and self-scheduling
  • Committed shift history for hours and recognition
Volunteer weekly calendar for Aug 31 to Sep 4 showing 40 total shifts, 22 assigned and 18 unassigned, with driver shifts for each route laid out Monday through Friday, assigned volunteer names, and unfilled shifts marked
Client accounting & invoicing

Invoices built from what was actually delivered.

Client and organizational accounts, payments, credits and debits, and a monthly billing run that turns committed deliveries into itemized invoices. Email them to clients and families straight from the record, watch aging, and sync transactions to QuickBooks.

  • Client and organizational accounts with a register lookup
  • Payments, credit and debit adjustments, and client deposits
  • Monthly billing runs with itemized, emailed invoices
  • Aging and transaction reports; QuickBooks sync
A client invoice open on the Invoices tab of John Albertson's record: an itemized PDF for the March billing period listing 8 Regular meals and 4 Soups, the previous balance, and the amount due, with Edit/Void and Email buttons

HIPAA compliant, with a Business Associate Agreement available.

Client health information, diet types, and medical notes are handled under HIPAA safeguards, so programs that work with health plans, hospitals, and Area Agencies on Aging can meet their obligations without a separate system.

Dietary needs management

Allergies, preferences, and diet types live on the client and flow onto labels, the dietary needs report, and the kitchen prep counts.

  • Diet types such as diabetic, renal, and low sodium
  • Allergies and preferences with dietary substitutions
  • Dietary needs report for every delivery day

Menu management

Build menus from ingredients, dishes, and meals, place them on a meal calendar, and let substitutions handle each diet automatically.

  • Ingredients, dishes, and meals with a shared library
  • Meal calendar for cycle and seasonal menus
  • Substitution rules per diet and menu reports
A smiling volunteer in a blue jacket hands a bagged meal to an older man at his front door
“Orchard Stack is incredibly user friendly and has grown alongside our organization over the years. We are so grateful to rely on its routes, clients, billing and menu management features daily.”
Feleen Nancarvis, Executive Director, Meals on Wheels of Lancaster
Who we serve

Built with the programs that feed their neighbors.

Orchard Stack was shaped by years of daily use inside working meal programs, so the software fits the way your team already runs its routes, clients, kitchen, and billing.

Home-delivered meal programs
Independent nonprofits delivering hot, cold, and frozen meals with a mix of staff and volunteer drivers.
Area Agencies on Aging & counties
Public programs that need funder-ready reporting, eligibility tracking, and multi-site coordination.
Food banks & pantries with home delivery
Food banks and pantries delivering groceries or prepared meals to homebound neighbors, with volunteer routes and household-level tracking.
Growing programs
Organizations adding routes, funders, and meal types who need software that keeps pace without a rebuild.

See how Orchard Stack fits your program.

Walk through the platform with someone who has onboarded meal programs like yours, and talk through what a transition would look like for your team.

Schedule demoTalk to us